Privacy Policy
Effective Date: [LAUNCH_DATE]
This Privacy Policy describes how Nuvorie ("we", "our", or "us") collects, uses, and protects your information when you visit nuvorie.shop or interact with our products. Your privacy matters to us, and we follow industry-standard practices to safeguard it.
Information We Collect
Information you provide:
• Contact details: name, email, shipping address, billing information, phone number
• Account information: order history, saved preferences
• Optional information: your dog's name, breed, or anxiety details (only if you choose to share)
Information collected automatically:
• Device data: IP address, browser type, operating system, device type
• Site usage: pages visited, time spent, referral source
• Cookies and similar technologies (see "Cookies" below)
Marketing preferences:
• Newsletter subscription status, opt-in date, engagement with our emails
How We Use Your Information
• Process and fulfill your orders
• Communicate with you about your purchase (shipping updates, customer service)
• Send Bean's letters — our newsletter, opt-in only, never more than once per week
• Improve our products and website experience
• Detect and prevent fraud or abuse
• Comply with applicable legal obligations
We do not sell your personal information to third parties.
Service Providers We Use
We share necessary information with trusted third-party providers in order to operate our business:
• Framer — web hosting and basic site analytics
• Shopify Payments / Stripe — payment processing (we do not store your full card number)
• Klaviyo — email marketing and subscriber management
• Google Analytics — site usage analytics
• Meta Pixel — advertising effectiveness measurement (where applicable)
Each provider has its own privacy policy. We choose providers that meet industry security standards.
Fulfillment Partners and International Data Transfer
Because Nuvorie is designed in Korea but sells globally, your shipping information is shared with our manufacturing and fulfillment partners — some of whom are located outside your country of residence (including but not limited to Korea, China, and the United States).
What is shared: name, shipping address, phone number, and order details necessary for delivery.
What is NOT shared: your payment information, browsing behavior, marketing preferences, or any optional details (such as your dog's information).
We have written agreements with our partners requiring them to protect your information consistent with this policy. We rely on Standard Contractual Clauses (or equivalent) for international transfers from the EU/UK.
Cookies and Similar Technologies
We use cookies for essential site function (your shopping cart, login state) and, with your consent, for analytics and marketing.
You may disable non-essential cookies in our cookie banner or your browser settings. Disabling essential cookies may break parts of the site.
Data Security
We use HTTPS encryption, secure third-party processors, and access controls to protect your information. While no internet transmission is 100% secure, we follow industry best practices and respond promptly to any security incidents.
Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your information ("right to be forgotten")
• Opt out of marketing communications at any time
• Receive a copy of your data in a portable format
• Object to certain types of processing
To exercise any of these rights, email support@nuvorie.shop. We respond within 30 days.
EU and UK Residents (GDPR)
We comply with the EU and UK General Data Protection Regulations. Our legal bases for processing are:
• Performance of our contract with you (e.g., fulfilling an order)
• Your consent (e.g., marketing emails)
• Our legitimate interests in operating the business
• Compliance with legal obligations
Where international data transfers are required (e.g., to fulfillment partners outside the EEA/UK), we rely on Standard Contractual Clauses or equivalent legal mechanisms.
Korean Residents (PIPA)
We comply with the Korean Personal Information Protection Act. Korean users have additional rights, including the right to be informed about how their personal information is processed and shared with overseas partners. For inquiries, contact support@nuvorie.shop.
California Residents (CCPA)
California residents have the right to know what personal information we collect, the right to delete, and the right to opt out of sale. We do not sell personal information. To exercise other rights, contact us.
Children's Privacy
Our products and site are not intended for individuals under 14. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us — we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy occasionally. The "Effective Date" at the top reflects the most recent revision. Material changes will be communicated to subscribers via email.
Contact Us
For privacy-related questions or to exercise your rights, contact support@nuvorie.shop.
